Gibson's Heating and Plumbing
Serving Northeast Indiana,
Northwest Ohio & Southeast Michigan


800-896-8816
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FAQs

Duct Cleaning Frequently Asked Questions

The Air Inside Your Home Is More Polluted Than The Outdoor Air.

It’s true! So why is the air inside your home so dirty? There are a few reasons. First, your home traps air inside circulating little from outside to inside. In that air are irritants like dust, pet dander, cigarette smoke, bacteria, molds and fungus. The only method of cleaning the air in your home is a filtration system attached to your furnace. Even the best of filters get dirty and can’t even approach capturing all the pollution in the air.

So what can you do about it?
Call Gibson’s for a complete and thorough cleaning of your air ducts and ventilation system. Our method uses a specialized, powerful vacuum that sucks air and dirt through the system, while long agitators are inserted into the ducts to dislodge dirt and debris that are stuck on the inner surfaces. A HEPA filtered vacuum system collects the dirt in a containment unit and we haul it away!

Benefits of Air Duct Cleaning

  • Better Air Quality
  • Less Dust
  • Removes Allergens & Dirt
  • Help Eliminate Odors
  • Reduces Housekeeping Chores

How Will I Know If My Air Ducts Need To Be Cleaned?

  • Dirt build up and darkening of air duct vents and cold air returns.
  • Shading of painted surfaces near air ducts.  This is dirt!
  • An unusual amount of dust on furniture and countertops.
You’ll find that by having Gibson’s Heating & Plumbing maintain your air duct system that you will not only breathe easier but your air conditioner and furnace will as well. This means lower gas or electric bills for you and healthier living environment for your family.

Frequently Asked Draining Clearing Questions


If I have need rooter service, do I have to call one of those national rooter chains?

No. We would recommend that you call a qualified, trained and certified plumber. Why?
The water pipes inside and outside your home can be very delicate. Older style pipes have a significantly shorter lifespan. In an older home, pipes wear thin from the inside out making them appear sound but in fact are very brittle. An unqualified and unskilled rooter company could cause extensive damage to your pipes and your home.

The highly trained and certified technicians at Gibson’s Plumbing & Heating will take the time to properly diagnose the problem and utilize the right tools and techniques to solve the problem. Utilizing video technology we’ll even show you the problem before the repair even begins. Should there be an issue of a broken pipe or other unforeseen problems after we begin the job, our expert plumbers can immediately take action. Can the other guys? We’re not sure…and we don’t recommend that you take a chance.

What happens when roots get inside drain lines?

If left undisturbed, roots from shrubs and trees will completely fill a pipe with multiple hair-like root masses at each point of entry. These root masses quickly become clogged with toilet tissue, grease and other debris flowing from your home to the main sewer, resulting in reduced flow, slow running drains and in most cases a complete blockage.
Once roots have entered the pipe, they continue to grow and expand, exerting considerable pressure at the crack or joint. This increased pressure often breaks the pipe and may result in total collapse, which requires repair or replacement.
Some pipe materials are more susceptible to root intrusion than others. Clay tile pipe is easily penetrated and damaged by tree roots. Concrete pipe and PVC pipe may also allow root intrusion, but to a lesser extent than clay pipe. PVC pipe usually has fewer joints and the tightly fitted joints are less likely to leak as a result of settlement around the pipe.

How can I prevent clogged drains?

Do not rinse fats or cooking oils down the kitchen sink.  Liquid fats solidify in the cold pipes and create clogs.  To help prevent clogs, fit all your tubs and shower drains with a strainer that catches hair and soap chips, and clean the strainer regularly.

What causes my kitchen sink and washing machine drains to clog?

In most homes, the kitchen and laundry drains are connected. When the lint from the laundry drains meets the grease buildup from soap and food products, a nearly solid substance is formed, causing blockage.  Using filters and strainers will help, but you’ll also need to get the drains snaked periodically as well.

What can I do about a sewer line blockage?

The main culprit is tree roots, and once they’ve blocked the line, there is very little you can do.  A Gibson’s plumbing professional can snake the line to get it as clear as possible, and then use RootX. RootX’s patented combination of chemicals helps promote and speed up the natural decomposition of the dead roots. This unique ability to perform both the root killing and removal function while being environmentally safe is exclusive to RootX. RootX does not contain Copper Sulfate or Metham Sodium which are both harmful to the environment and to bacteria and fungi, which normally decompose dead roots in the sewer line. Also, these two chemicals have harmful effects on waste water treatment plan biology.  But odds are the sewer line will most likely need to be replaced.

Are caustic liquid drain openers harmful to pipes?

We discourage the use of caustic liquid drain openers as they are bad for pipes as acid will eat them. If a plumber needs to perform service, back splash can cause acid burns that can be very dangerous. We recommend using BioClean. It’s great for long term maintenance, it won’t fix the problem right away but it will break down waste and not harm the environment.

What is water jetting?

Water Jetting is a quick, economical and environmentally safe method of clearing drain and sewer lines. Water is propelled under varying amounts of pressure scrubbing away years of built up sludge, grease, grim, scale and other debris on the inside walls of the pipes. There is no better way to get your pipes draining like they did the day they were installed, short of replacing them completely. With a special root cutter jet head we can cut away any roots that have infiltrated the pipe.

In the unfortunate event your sewer pipe or drain can’t be cleared, as it may be broken we can help with that too.



Indoor Air Quality Frequently Asked Questions

What is Indoor Air Quality?

According to the Environmental Protection Agency (EPA), your exposure to air pollutants can be up to 100 times higher indoors than outdoors. The American Lung Association estimates that most people spend 90% of their time indoors, so clean indoor air is very important.

What can I do myself to enhance my home's air quality?
There are several everyday steps you can take to reduce the pollutants circulating in your home, including:
  • Store household cleaners, paint solvents and chemical products in tightly sealed containers. If possible, keep them outdoors
  • Clean and vacuum at least once a week
  • Regularly wash bed linens and stuffed toys
  • Keep windows closed when pollen, pollution and humidity levels are high
  • Make sure your home is properly ventilated. (Modern homes are well insulated and sealed to conserve energy, which means airborne pollutants have no way to escape)
  • Keep humidity levels within a healthy, comfortable range to prevent growth of mold and mildew (25% - 55%)
  • Avoid using scented deodorizers and odor-masking air fresheners, which may cause toxic chemicals
  • Have your HVAC system regularly inspected to make sure it is clean and in good operating condition
  • Choose furnishings that emit the smallest possible amount of chemical vapors.
  • Do not allow smoking inside your home and make sure all gas appliances are properly vented
What causes indoor air pollution?
Many household items contribute to poor indoor air quality. Compounds found in carpeting, furniture, upholstery and drapery fabric consistently emit gas or fumes. Other sources of pollutants can include, but are not limited to, cleaning agents, paints and personal care products.
Newer homes that are tightly sealed for energy efficiency tend to limit air circulation, which can contribute to a buildup of contaminants.

What are the benefits of clean air?
Allergies and asthma are two health problems that can be helped with clean indoor air. When airborne irritants are removed, allergy and asthma sufferers often find relief from their symptoms. Even healthy people who have never suffered from allergies can benefit from clean air. By removing airborne dust particles, you reduce the amount of exposure your respiratory system has to them.

How can I improve my indoor air quality?
There are five basic strategies for outsmarting indoor air pollution:
  • Identify the problem
  • The first step toward better indoor air is to identify the types of pollutants present in your home. The best way to do this is to schedule an indoor air quality test with Gibson’s Heating & Plumbing
  • Improve ventilation
  • Moisture condensation on walls or windows and stuffy air are signs of poor ventilation. A qualified Gibson’s service technician can inspect your comfort system to determine if this is the problem. The technician can also inform you whether or not your equipment is working properly
  • Purify the air
  • Bacteria, dust mites, animal dander and mold may also be a source of your home's odor problem. You can reduce these odor causing contaminants with a germicidal (UV) light, which inhibit the growth of biological contaminants, sterilizing surfaces in the HVAC system
  • Activated carbon and microbicide-treated filters can also purify your home's air. Both the carbon and the microbicide-treated filters remove odor and kill bacteria. The carbon filters are more effective at removing odor, and the microbicide-treated filters trap bacteria as the air is pulled through, which inhibits biological contaminants from growing
Can indoor air be hazardous to your health?
Poor indoor air quality can be the cause of numerous health problems. Medical groups report that as many as half of all illnesses are caused or aggravated by indoor air pollution.

The air inside your home is more polluted than the outdoor air.
It’s true! So why is the air inside your home so dirty? There are a few reasons. First, your home traps air inside circulating little from outside to inside. In that air are irritants like dust, pet dander, cigarette smoke, bacteria, molds and fungus. The only method of cleaning the air in your home is a filtration system attached to your furnace. Even the best of filters get dirty and can’t even approach capturing all the pollution in your air.

So what can you do about it?
Call Gibson’s for a complete and thorough cleaning of your air ducts and ventilation system. Our method uses a specialized, powerful vacuum that sucks air and dirt through the system, while long agitators are inserted into the ducts to dislodge dirt and debris that are stuck on the inner surfaces. A HEPA filtered vacuum system collects the dirt in a containment unit and we haul it away! Another thing you can do is to change your filters on a regular basis and have Gibson’s install a UV Light.
  • Benefits of Air Duct Cleaning
  • Better Air Quality
  • Less Dust
  • Removes Allergens & Dirt
  • Help Eliminate Odors
  • Reduces Housekeeping Chores
How Will I Know If My Air Ducts Need To Be Cleaned?
  • Dirt build up and darkening of air duct vents and cold air returns.
  • Shading of painted surfaces near air ducts. This is dirt!
  • An unusual amount of dust on furniture and countertops.
You will find that by having Gibson’s Heating & Plumbing maintain your air duct system that you will not only breathe easier but your air conditioner and furnace will as well. This means lower gas or electric bills for you and healthier living environment for your family.

Frequently Asked Geothermal Questions

As our population grows and the earth's resources are strained like never before, many people have questions about geothermal systems but are not sure about some very fundamental concerns.  Hopefully, the following questions and answers can help you see the potential of geothermal heating & cooling.

How does geothermal work?
The basic principle is that a geothermal heat pump extracts heat from the earth during the winter and pipes warm air into your home.   This processed is reversed during the summer.  The heat pump pulls the heat from your house and pumps it into the earth.  This process is similar to your refrigerator.  If you reach behind it you will feel a lot of heat.  This heat has been removed from inside the refrigerator and pumped to the outside air. The heart of a geothermal unit is the system of pipes buried underground to facilitate heat exchange.

Are there benefits to using geothermal energy?
Yes.  Geothermal energy is clean.  There is no need for fossil fuels - which reduces our dependence on foreign oil. It is also a renewable resource like solar or wind. Plus, it is a very cool conversation piece with neighbors and other visitors!

How long does a geothermal system last?
Geothermal heat pumps are very durable. Since the system does not have elaborate complicated parts and is based on a simple principle, your system should last many, many decades.

Would my geothermal system be loud?
Fortunately geothermal systems are very quiet unlike a standard HVAC system.

Will I save money using geothermal?
A big Yes!  It is not uncommon to have heating bills cut by 20% - 50%. 
However, you will need to remain in your home for several years to recoup the installation costs in annual savings. If you plan on moving soon, a geothermal unit probably does not make sense from an economic prospective.  In general, it will take five to ten years to recoup the installation cost.

There is much more to a geothermal system but these answers should help you get started thinking about whether a system is right for you.  The environment might just say "Thank You!"

Frequently Asked Water Treatment Questions

The water coming out of our faucets sometimes is brown. What is wrong?
There are a number of reasons that you might be running brown water.
  1. Chemicals can create a rust problem in water lines. The rust will discolor water sitting idle in your pipes. When the rust breaks free, you have an even bigger problem . . . the rust can clog fixtures and appliances.
  2. An underground broken pipe could allow contaminates including dirt to enter the line.
  3. Iron bacteria are present in well water and can cause discoloration. The best solution is to have a water expert from Gibson’s Plumbing & Heating test your water to determine the cause of the problem. Then, we’ll be able to provide you with whole house water filtration solutions to get the clear, clean water flowing again.
What is the difference between the faucet mounted and pitcher style water filters and the under-the-sink models?
Without getting into details, the faucet mounted and pitcher water filters use only a small amount of active carbon filtration. The result is they only remove about 30% to 60% of contaminates. The under the sink models have larger filter units and will removed between 90% and 99% of contaminates. The result? Better water for cooking and drinking! There are many options for water filtration available from Gibson’s Plumbing & Heating. Your Gibson’s water specialist can help you decide which system is best for you needs and your lifestyle.

My bottled water is pure…isn’t it?
No. In fact, no water is 100% pure…even if it was bottled from a French mountain stream. Water will nearly always contain contaminates. Did you know it is perfectly legal to bottle water directly from wells, springs and even a public water supply? If it is sold within the same state, bottled water is not subject to EPA regulations. So, now what do you think of your bottle of water? OK, it’s convenient but that’s about all you can say about it. Purchasing small bottles of water for household use is impractical, expensive and will not solve the problem of a poor water supply in your home. The best solution is to call Gibson’s for a whole house water filtration system. You’ll cook with safe water, clean with safe water, bathe with safe water and, of course you can fill your re-usable water bottle for a fraction of the cost of bottled water.

What is a Whole House Water Filtration?
A whole house filtration is a system that connects directly to the main water supply of your home. For that reason, all of your appliances, faucets, toilets, showers, baths, kitchen, laundry will use the filtered water. For our area of the country this kind of a system can be very beneficial because of the high levels of contaminates found in the drinking water. Gibson’s Plumbing & Heating will test your water for FREE and make a recommendation on the best system for you home.

Is it hard to install a whole house water filtration system?
Yes and no. This is not a job for the weekend do-it-yourselfer. There are a number of skills you must have and to be sure the unit functions properly. In addition, a permit before the work begins and an inspection are required after the work is completed. The best way to have a whole house water filtration system installed is to call Gibson’s. Our licensed, bonded and insured plumbers can install everything in less than two hours. And, we’ll take care of all the required permits!

Is there really a difference between hard water and soft?
Yes. In fact, the difference can be damaging to your home and your body. Maybe you have experienced damaged clothing from the laundry, excessive soap consumption, pipe scaling, faucet and fixture deterioration, skin problems, or undesirable tastes or odors from your water. If you have, then you have a water problem. Gibson’s can install a soft water system in your home that will not only provide you with soft water for cleaning and bathing, but also solve your problem drinking and cooking water issues. You will feel and taste the difference!

Heating & Air Conditioning Frequently Asked Questions

How does forced air gas heating technology work?
The thermostat senses that the room temperature is cooler than the set temperature and signals the furnace to come on.  Inside the furnace a small exhaust vent blower comes on to force the unused vent gas out the flue.  This in turn allows gas and air into the "heat exchanger" to be ignited by a glow bar.  When the gas begins to burn it heats up the metal "heat exchanger".  The furnace blower then comes on and blows the air warmed by the heat exchanger into the room thru your duct system and registers.  Ultimately, you and your family feel warmer.

If I am going to replace my old gas-guzzler furnace, do I need to replace it with the same BTU capacity?
In most cases the answer is NO, you won't need as large an input furnace. With today's furnaces obtaining 80% to 95% in efficiency you just don't need as large a furnace. In the old "gas guzzlers" were wasting almost half of their heat up the flue vent to the outside and not into your home.  A Gibson’s Home Comfort Consultant can help you in deciding what system is right for your home.

How will I know it's time to replace my system?
When your system starts giving you more problems and the problems are not cost effective to repair, particularly when major components such as the compressor start making unusual noises or otherwise indicating need for service. Because newer equipment is more energy efficient, the money you save in reduced utility costs, might pay back your purchase price of a new system years earlier than you might think.

How important is my heating and cooling system?
One of the most important investments in your home you’ll ever make is an improvement in your heating, cooling and indoor air quality system. These systems are vital to your family’s comfort and health. Although it is not glamorous, good home comfort equipment that is correctly installed can increase the value of your home, prevent costly repair bills, and even help improve some health problems. If your furnace or air conditioner is very old and you replace it with a new high efficient model you could see a savings of up to 40% on your utility bills.  

Is there anything I need to do to get my heating system ready for winter?
Most heating systems are quite reliable and will provide you with quick, comfortable heat when you need it, providing you take good care of the system. Have your furnace cleaned and inspected by one of Gibson’s professional technicians before the cold harsh winter sets in.
 
What causes cracks to form in a gas furnace heat exchanger?
In the normal course of a gas furnace operation, the heat exchanger experiences repeated heating and cooling, which causes a corresponding expansion and contraction of the heat exchanger metal. As the heat exchanger ages over the years cracks will tend to form in areas of the heat exchanger that are weak, such as the areas that have been welded together. More weak spots and holes will form as a result of corrosion. Corrosion of the heat exchanger often signifies problems with the exhaust venting. It is always a good idea to have Gibson’s tune up and inspect your furnace once a year. 

What are some ideas for saving on our heating bills?
Try lowering your thermostat setting a few degrees, especially while you sleep.  Changing it from 72 degrees to 67 degrees could save up to 10%.  You can also have Gibson’s install a programmable set back thermostat that will do this automatically.  Check your home over carefully for air leaks, especially around windows, doors, electrical switches and outlet plates on outside walls.  Make sure your fireplace damper is tightly closed when the fireplace isn't in use.  Glass fireplace doors can reduce the loss of heated air when you are using the fireplace.  Use kitchen, bath and other ventilation fans sparingly in cold weather.  Exhaust fans remove a very large amount of heated air.  Ensure heating registers and air returns are not blocked with furniture or other items.  Have your furnace system tuned up and properly adjusted annually.  A dirty gas furnace can waste a lot of energy, resulting in much higher heating bills!  Consider replacing your old, inefficient heating system with a new high efficient energy-saving gas furnace. 

How often should I have my system serviced?
Heating and AC (HVAC) systems should be serviced once per year. It is best to have the furnace or boiler tuned-up in the fall and AC in the spring before heavy use occurs. Call Gibson's to have your system tuned up properly.

What are the benefits of having my equipment serviced?
Servicing your Heating and Air Conditioning (HVAC) systems annually: increases dependability; locates any problems; allows the unit to perform at its maximum efficiency, therefore lowering energy costs, prolonging the lifespan of the unit, and ensuring that the unit is operating safely and healthily.

How often should I change my furnace air filter?
It is recommended you change your filter every thirty days for best performance. This can vary dependant on your furnace and filter model. Gibson’s offers high quality filter systems, which may only require changing your filter 2 times per year rather than 12. Contact Gibson’s Heating & Plumbing to find out more.

What type of furnace filter should I use?
Standard filters work just fine to keep your furnace system and its ductwork clean, but they fall short in improving indoor air quality. To do that you need what is called a media filter. The media filter sits between the main return duct and the blower cabinet. Gibson’s can help you select the best filter for your home and even suggest other ideas to improve air quality in your home

How important is to get a system that it's the right fit for my home?
Very important! If you get a system that is too big, it may heat or cool your home too fast and you won't feel comfortable. The thermostat temperature will be satisfied before you are. During the cooling process, humidity won't sufficiently be removed from the air causing you to feel sticky, and it could even lead to problems with mold in your home. Short starts and stops will also shorten the life of your system and raise utility bills.

If the unit is too small it won't be able to get the job done in your home, this is especially true during extreme weather. The systems will have to run constantly again raising utility cost and reducing the life of the system.

It is best to have a Gibson's Home Comfort Consultant visit your home and take exact measurements to better inform you which system will work best for you and your home.

Should the thermostat be set at ON or AUTO?
Variable speed equipment utilizes the fan ON mode very well. This method constantly circulates the air keeping temperatures even and takes advantage of air purifying equipment.

What maintenance can I do myself?
Keeping filters clean in furnaces and keeping foliage away from condensers (12') are the best things you can do to keep your equipment running smoothly on your own. Call Gibson's for annual tune ups and safety inspections to ensure your equipment has a longer life. We will perform maintenance and troubleshoot other problems too.

If I have a boiler can I have air conditioning, air cleaning, or central humidification?
Yes, there are options for homes with boilers such as ductless air conditioning systems. Click Here for more information.

Frequently Asked Plumbing Questions

Why does my drain get clogged?
Usually drains are clogged because people are not careful of what they put in them, especially in the kitchen. Other drains, like in the bathroom, get clogged because of the oil residue from soaps, shampoos and hair. It is recommended that you are conscious of what you put down your drains and treat them regularly with a drain cleaner such as Bio-Clean.

What causes my faucet to drip?
Usually when a faucet is dripping the problem has a relatively simple solution. The internal mechanisms need to be rebuilt or replaced. This is an easy and inexpensive fix. Did you know that you could extend the life of your washers by turning off your faucets gently rather than forcefully?

How can I prohibit leaking pipes?
Take the time every once and a while to inspect your pipes. If rust or lime is depositing on them, this may indicate a leak is starting. If this is happening, contact Gibson’s to address the problem. By performing an occasional inspection you could stop a small problem before it turns into a large and expensive one. Leaking pipes can damage floors and belongings and become much more costly than if the problem was detected early.
What happens if my water heater is leaking?

You should call Gibson’s right away. Leaking water heaters usually indicate the bottom of the tank has rusted. There are really no good repairs for this problem. You most likely need a new water heater.

Is it a big deal if my toilet is running?
This is not only an annoyance but also a waste of water and money. Leaky toilets can cost almost $100 extra per year on your water bills. If the toilet continues to run into the bowl after the toilet is flushed, it indicates that some part of the mechanism is out of order. Sometimes a little jiggling of the flush valve mechanism solves the problem. Otherwise you may need to replace the entire mechanism. Contact Gibson’s to diagnose the problem.

What can I put in my garbage disposal?
This can be huge problem for homeowners. Here are some tips to keep your disposal in good working order:

First, always run cold water when grinding to move the waste all the way down the drain lines. Fats and grease congeal and harden in cold water and can be flushed through the system. Hot water should not be used because it can dissolve fats and grease, which may then accumulate in the drain line.

Almost all-biodegradable food waste can be fed into disposers. However, they should not be used to grind clam or oyster shells, cornhusks or other material with high fiber content. Under no circumstances should you put glass, plastic or metal non-food materials through a disposer. This includes bottle caps, tin covers or aluminum foil, which are some of the items service technicians commonly find in clogged or broken disposers.

Maintenance is easy. Grinding small bones and eggshells actually helps clean the disposer by scraping away stubborn deposits or citric acid and pulp. Grinding a little ice is another way to clean deposits and get rid of odors. For the most part, though, disposers are self-cleaning.

Do I really need the skills of a plumber to come to my home to just fix a leaky faucet or clear a clogged drain?
Yes! You may not know everything that a plumber does. A plumber is a highly skilled craftsman who installs and repairs pipes and plumbing related fixtures, diagnose clogged drain problems and solves all problems related to water systems in your home.

What sets Gibson’s plumbers apart from the others is our dedication to continued training and education in the latest plumbing techniques and tools to do better work for our customers. Our plumbers not only receive technical training but we are the undisputed leaders in customer service training. This means you are guaranteed a courteous, professional and friendly plumber at your door, every time!

Will Gibson’s install a new sink or plumbing fixture in my home?
Many homeowners are very capable of handling these kinds of jobs by themselves. Some of the bigger home centers even show you how. However, our experience has shown that some projects are better left to the professionals. Yes, we’ve gotten more than a few calls from customers ‘stuck’ in the middle of a project. Gibson’s provides quality installation and upgrades of sinks, toilets, laundry tubs, laundry hook ups, bath tubs, whirlpool tubs, showers, all kinds of faucets, garbage disposals and more. Many of our customers have also discovered that we are the skilled craftsmen in bath and kitchen remodeling. So, if you have a sink and a faucet to replace or an entire kitchen, your first call should be to Gibson’s heating & Plumbing.

Our faucet makes a banging noise when I turn it off and on. What’s wrong?
Most of the time when you hear a banging faucet it is actually a defective washer allowing the water increased water pressure through the pipes. For the homeowner, sometimes these are easy to fix, sometimes not. Rest assured, it is an easy fix for Gibson’s plumbers.

What is Instant Hot Water? How does it save me money?
Instant Hot Water is a hot water recirculation system that circulates hot water in your home. When you open a fixture the warm water is there. There is no need to run water down the drain waiting for hot water to arrive. Did you know that hot water recirculation systems save water, energy and money; the average family of four wastes up to 17,000 gallons of water per year just waiting for hot water to arrive.

A hot water recirculation system eliminates waste and provides the convenience of instant hot water. They work in existing homes, too! The under-the-sink retrofit systems are designed for existing homes. We can easily adapt a system to your existing plumbing.

How do I un-jam my garbage disposal?
You may be able to insert an Allen wrench into the bottom of the disposer and "crank" it to help free up a jam. If this doesn’t work, DON’T USE IT! You could cause serious damage to the disposal motor or even your home electrical system. We can usually fix a jammed up garbage disposal. If we can’t, then the unit will probably need to be replaced. Our expert technicians can give you the best advice and make quick work of it to get you grinding again!

Can I trust my sump pump to work?
Not all the time! The leading cause for sump pump to failure is usually a switching problem. Sometimes the pump can move inside the basin. This movement causes the float that operates the switch to lodge against its side. Debris can also be a factor by interfering with the action of the pump switch. It is important to make sure that your pump switch and float arm assembly move freely. The main thing to remember about sump pumps is that they don’t last forever . . . even if you never use them.

Internal part wear out and make them virtually useless when you need them most! Our plumbers can test, maintain or replace any brand of sump pump. For flood prone areas and homes that get water seeping in on a regular basis you may want to consider a sump pump back up system. There are non-electric systems that work off the water pressure in your home and therefore will work in the case of a power failure, we also carry battery back up sump pumps as well. Call Gibson’s Heating & plumbing for more information.

I have low water pressure in my home. What can I do about it?
There are several things that could cause low water pressure, including a partially closed or malfunctioning shut off valve, a crimped water line, or deposits that gather in older galvanized pipes. If your neighbors have strong water pressure, the problem is most likely between the water meter and your home. A highly trained Gibson’s plumber will be able to identify the problem and explain your options.
 
Is there really a difference between hard water and soft?
Yes. In fact, the difference can be damaging to your home and your body. Maybe you have experienced damaged clothing from the laundry, excessive soap consumption, pipe scaling, faucet and fixture deterioration, skin problems, or undesirable tastes or odors from your water. If you have, then you have a water problem. Gibson’s can install a soft water system in your home that will not only provide you with soft water for cleaning and bathing, but also solve your problem drinking and cooking water issues. You will feel and taste the difference!

What’s the difference between conventional water heaters and tankless?
Conventional water heaters are by far the most common type of water heater in the U.S. today. They range in size from 20 to 80 gallons (or larger) and are fueled by electricity, natural gas, propane, or oil. Called ‘storage’ units, these water heaters transfer heat from a burner or coil to water in an insulated tank. The down side to a conventional water heater is that energy is consumed even when no hot water is being used.

Tankless water heaters do not contain a storage tank like conventional water heaters. A gas burner or electric element heats the water only when there is a demand for hot water.

There are many things to consider when choosing conventional vs. tankless water heating systems. A Gibson’s water conditioning specialists can guide you through your options and get the right system for home that will give years of service and efficient performance.

Learn more about tankless water heaters here.

Our dishwasher does not drain completely. What is the problem?
Dishwashers are to leave some water in the bottom of the unit at the end of each cycle. This is to keep the heating element from burning up. However, if the dishwasher does not empty at all, you’ve got a problem.

A Gibson’s plumber can determine if it is a clogged drain line, faulty motor or an electronic issue. Dishwashers are fickle machines and can be very hard to work on. We can help you determine the best course of action. If you need a new unit installed, we can do that too!

I think my toilet is leaking. Is there a test I can do to confirm this?
Yes! All you have to do is put a few drops of food coloring into your toilet tank. Wait a few minutes and then look in the toilet bowl. If you see that your bowl has the same color, then you’ve got a leak! The scary part is you are probably wasting hundreds of gallons of water each month! Call Gibson’s Heating & Plumbing. We can install a low-flow toilet that will not only save you water dollars but will flush better than anything you have ever had in the past

Why Choose Gibson's?

Check Live operators – no answering machines Check We listen to your needs & talk in non-technical language
Check Convenient appointments made around your schedule Check We follow up to make sure you are 100% satisfied
Check Friendly, uniformed technicians Check We stand by everything we do – NO EXCEPTIONS!
Check We use floor protectors and thouroughly clean the work area  
 Live operators – no answering machines
 Convenient appointments made around your schedule
 Friendly, uniformed technicians
 We use floor protectors and thouroughly clean the work area
 We listen to your needs & talk in non-technical language
 We follow up to make sure you are 100% satisfied
 We stand by everything we do – NO EXCEPTIONS!

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Helping Hands
Water Heater Changes