Gibson's Heating and Plumbing
Serving Northeast Indiana,
Northwest Ohio & Southeast Michigan


800-896-8816
24/7 Emergency Service
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Gibson's Company Culture

Gibson's Vision Statement

An innovative company that values and meets the highest standards, YOURS!

At Gibson's we adhere to the Nexstar® Code of Ethics:

Customers

WE WILL SERVE our customers with integrity, competence and objectivity.
WE WILL DELIVER to our customer all that we promised through value-added services.
WE WILL PERFORM our work to meet technical codes or better.
WE WILL EXPLORE each customer situation to sufficient detail and gather significant facts to gain an understanding of the problems, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customers.
WE WILL RESPECT each customer’s home and property and leave them as clean as we found them.

Employees

WE REGARD our employees’ satisfactions as important as customer service and company profitability. We subscribe to the premise of win, win, win.
WE WILL ASSIGN technical and support personnel to each job in accord with their experience, knowledge and expertise.
WE WILL FOSTER training for all our employees on an on-going basis to improve and uphold high performance standards.

Professional Responsibility

WE WILL PERFORM jobs for which we are qualified by our experience and technical competence.
WE WILL MAKE Quality Service the trademark of the jobs we perform. If needed we will take care of callbacks with a minimum of inconvenience to our customers.
WE WILL stand behind our work.
WE WILL NOT provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession. We will follow the Golden Rule.
WE WILL NOT advertise our service in a deceptive manner.
WE WILL MAINTAIN a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers and the public at large.

Earnings

WE WILL AGREE with our customers independently and in advance on the basis for our fees. Our fees will be commensurate with the quality of the services we deliver and the responsibility we accept.
WE WILL MAKE it our moral imperative to maintain a profitable business as a part of our responsibility to our employees and our families.
WE WILL BE MINDFUL of the honest value received by the customer and our right to an ethical profit.

Social Responsibility

WE WILL BE GOOD corporate citizens.
WE WILL PROTECT the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.
WE WILL REPORT violations of this Code of Ethics.

Why Choose Gibson's?

Check Live operators – no answering machines Check We listen to your needs & talk in non-technical language
Check Convenient appointments made around your schedule Check We follow up to make sure you are 100% satisfied
Check Friendly, uniformed technicians Check We stand by everything we do – NO EXCEPTIONS!
Check We use floor protectors and thouroughly clean the work area  
 Live operators – no answering machines
 Convenient appointments made around your schedule
 Friendly, uniformed technicians
 We use floor protectors and thouroughly clean the work area
 We listen to your needs & talk in non-technical language
 We follow up to make sure you are 100% satisfied
 We stand by everything we do – NO EXCEPTIONS!