Serving Fort Wayne, NE Indiana, NW Ohio & Southern Michigan
Diligent & Efficient
Plumbing, Heating & Cooling

Family owned & OPerated

In October of 1983, about a year after they had gotten married, Christine was working as a waitress at a local Waterloo diner, and Mark was working as a heating technician for a company that was recently bought buy a larger corporation. Mark met with the corporate bosses, to discuss changes at the company and how this would impact Mark. They wanted to take away his vehicle & pay him less. When he responded that he wasn’t sure that was a good option for him they replied with “There’s nothing stopping you from going uptown and hanging your own shingle”. Mark thought about it, went home, and discussed with Christine. Christine put in her two-weeks-notice and by November 1983, Gibson’s Heating was in business.

Man sitting looking at camera

Luckily for Mark and Christine, it was a cold winter the first few months of business, and through word of mouth they started gaining customers, many of whom they still serve today. They hired their first employee, Norb (we honor him with our cartoon mascot) that November as well. Gibson’s slowly started growing business and employees, plus expanded to include plumbing a few years after its start.

Mark and Christine both wore a few different hats in the early years, with Mark focusing his time in the field & Christine answering calls and completing the books. Approximately 10 years in, Mark realized that he was making about 1/3 of what each employee was making and started spending more time working “on” the business and not in the field. This is when Gibson’s moved their focus to being a customer service business that works on HVAC/ Plumbing, implementing processes and procedures- and implemented the “Three Way Win”- where the “Employees Win”, the “Customers Win”, and the “Company Wins”.

Since then, Gibson’s has grown, serving the community, and leaving our customers satisfied knowing that we stand behind our work and that we do our best daily. Both Mark & Christine say they are proud reading the good reviews our customers leave us and developing a business that stands out in the community servicing people. They are ecstatic that the business is still family-owned and operated & that Gibson’s is able to employ more individuals everyday who are able to provide and take care of their families. Their hopes for the present and future are to continue providing excellent services and comfort to the community.

2023 charity Organizations We Support

St. Martin’s Healthcare

We’ve chosen St. Martin’s Healthcare as our January 2023 nonprofit organization to support. This organization serves the underinsured and uninsured residents of DeKalb, Noble, Steuben, and Lagrange Counties. Services include medical, dental, vision, mental health, & prescription assistance. All services provided at the clinic are at no charge to the patients. Their focus for 2023 is increasing access to healthcare. Many patients are unable to access care because of transportation barriers. In Spring 2023, St. Martin’s Healthcare is launching a mobile clinic program which will bring care to those in outlying communities that find it difficult to access healthcare. They operate on community support without government funding. Please join us in supporting their cause: https://www.smhcin.org/support

Fort Wayne Loves Us!

What Our Customers Have to Say
  • “Installed the electrical connections in a very safe manner in a location that won't cause issues in the future.”

    Paul M.
  • “Very satisfied.”

    Betty J.
  • “Chris and Andy were professional, personable and everything was done at the highest level of quality and precision.”

    Tom H.
  • “Thank you Jason L. for an awesome job!”

    Barb C.
  • “I was pleased with the level of service received.”

    J Marty F.
  • “I highly recommend Gibson's! I'm a satisfied customer!”

    Dustin C.
  • “AAA+ customer service”

    Marie Artz-Z.
  • “Jason was professional, thorough and communicated well.”

    Karan F.
  • “He offered me a service plan to start paying for next years appointment at a low rate, which I accepted.”

    Tamera S.
  • “Gibson's are my new go-to guys from now on.”

    Monica H.
  • “We are so pleased!”

    Jerry M.
  • “We will be calling Gibsons back to open our cottage come spring. Happy customer.”

    George J
  • “Great service and highly recommended!”

    Nikki S.
  • “He was helpful, answered all my questions, and made some suggestions that would definitely save me money. A great experience.”

    Monica H.
  • “He explained each option, pros, cons and what would really be best for our house.”

    Beth S.

Choose the Greatest

Plumbing, Heating & Cooling Services in Town!
  1. We have live operators on standby to assist you.
  2. Count on us for convenient appointments made around your schedule.
  3. Our friendly and uniformed technicians accommodate your every need.
  4. We use floor protectors and keep our work spaces thoroughly clean.
  5. We listen to your needs and we don't talk in non-technical language.
  6. We stand by everything we do. Service less than great is no exception!
  7. We follow up to make sure that you're 100% satisfied.
Hire Gibson's Heating & Plumbing
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