Our GuaranteesOur Most Important Guarantee Is Your Satisfaction
Gibson’s Heating & Plumbing delivers more than plumbing, heating and air conditioning products and services to your home. We deliver a guarantee of confidence, reliability and performance your family can count on.
100% Satisfaction Guarantee
No job is ever done until you’re 100% satisfied with our people, our products and our price.
Guaranteed Upfront Pricing
Upfront pricing means you approve the price before we start the job. We’ll even honor that price if the job takes longer or is more involved than we anticipated. The bottom line is there are no surprises when the job is completed.
We Respect Your Home
We use work mats to protect your floors and carpeting. In addition, all of our uniformed, courteous technicians wear shoe covers, remove and recycle all debris and won’t leave your home until the work area is thoroughly cleaned up.
Fully Stocked Trucks
Our service trucks are fully stocked with every part, fitting, tool and all of the supplies necessary to complete your project or emergency problem in one visit. This means we’re in and out fast so you can get back to your normal routine.
Highly Skilled Technicians and Customer Support Staff
They say, “It’s the people that make the difference.” At Gibson’s Heating & Plumbing we deliver on a promise of superior service from everyone wearing our name badge. All of our job candidates are drug tested and background-checked before a job offer is extended.
Training is conducted on a continuous basis. Everyone from the technicians to the customer services representatives are trained and certified to guarantee your experience at Gibson’s is nothing less than exceptional.
The Gibson Guarantee
Service and Repair
We take pride in the level of service we offer, so if you are not 100% satisfied with the service you receive we will refund your money. Our technicians will conduct themselves in a professional manner, protect your home with floor savers, and clean up before they leave your home. If our technicians fail to do so you will not pay for the service. If a repair fails within the first year, we will repair it at no cost to you. We understand the inconvenience of equipment and fixtures that don’t function properly. That’s why we guarantee that the equipment and fixtures that we install will function as we have explained to you. If any piece we install that is surrounded by normal use would fail within our written warranty, we will repair or replace it free of charge.
Whole House Re-piping
Our plumbing professionals will only use the specified materials and will ensure that all work performed is up to code in your area. Any whole house re-pipe we perform is guaranteed not to fail for a period of 10 years (excluding acts of nature or external influence). If our re-pipe should fail within that period we will repair it at no cost to you.
Lifetime Workmanship Guarantee
If a repair or service fails, that our company did, within its lifetime due to a lack of workmanship on our part we will fix it correctly at no charge to you.