Serving Fort Wayne, Northwest Ohio & Southern Michigan
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FORT WAYNE LOVES US!

What Our Customers Have to Say

At Gibson’s Heating & Plumbing, we love serving our customers throughout Northwest Ohio and Southern Michigan. If you’re wondering why they keep coming back to us for all their heating, cooling, and plumbing needs, let them tell you through their testimonials below. These reviews and comments came from real people who are also your neighbors. We hope that their stories can help confirm that we are the right home service team for you. Our reliable technicians are on-call day and night and looking forward to helping you.

Have we recently serviced your home? Please take the time to leave a few words about your experience. Your honest feedback helps our company improve.

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  • Thank you Gibson's H & C for the Technician you sent to service our plumbing. He did an excellent job!

    “This will be our first winter located in NE Indiana and year-round lake living. The previous owner was just seasonal so we thought we better have the plumbing system check out before the cold weather arrives. It was hard to find a plumber as most of them were booked up winterizing lake cottages. Gibson's Heating and Plumbing, Inc. got us in within a week. The Technician, Josh K., did a very professional and thorough job. He answered all our questions plus more. Thank you Gibson's H & C for the Technician you sent to service our plumbing. He did an excellent job! We signed up for the yearly service agreement for our heating and air conditioning needs because of the good service we received. Thank you!”

    Coleen J.

  • I can't be happier with our new furnace at our business and with the professionalism shown by these guys.

    “I can't be happier with the service and products from Gibsons, Very polite and knowledgeable staff and very professional. We had dealt with Techs Jayson, Tyler and Paul and Project manager David and all were extremely professional and very well versed in their jobs. I can't be happier with our new furnace at our business and with the professionalism shown by these guys. I would highly recommend Gibson's to anyone needing their services!”

    Brian C.

  • I was pleased with the level of service received.

    “Kevin came to our house for some plumbing issues. It was more detailed than expected. Kevin was professional; diagnosed the situation and offered several solutions. I was pleased with the level of service received.”

    J Marty F.

  • I highly recommend Gibson's! I'm a satisfied customer!

    “Jason came and fixed our central air, we had previously hired 2 local companies to come out and fix it but both failed to fix the problem and charged us an arm and a leg! But Jason came out, identified the problem, gave us a price and came back 2 days later and fixed it! The bill was exactly what he quoted us! I highly recommend Gibson's! I'm a satisfied customer!”

    Dustin C.

  • I must say I was impressed with Gibson's Heating & Plumbing, Inc. and the people who work for them.

    “After being told by a local Heating Service Company that they would no longer be servicing our fuel oil furnace a (Bard) and then drop us like a rock. I got on the internet and put in the the specifications of what I needed for service and maintenance of our fuel oil burning furnace. Gibson's Heating & Plumbing, Inc. was one of the sites that serviced in our area. I called and talked to a very wonderful young lady who then set us up and scheduled to have our furnace serviced. From the very start I was treated with respect and understanding of our situation. Jason the tech who arrived at our home was respectful, kind and very knowledgeable with our furnace, and started after ascertaining some history about our furnace. When Jason was finished he sat down and reported what he had performed in his maintenance check. He also informed us of the maintenance service program the "Gibson's" offers and we signed up for that also. My many years of working in maintenance myself for the Campbell Soup Co. thought me many ways in how to conduct myself around my piers and others. I must say I was impressed with Gibson's Heating & Plumbing, Inc. and the people who work for them. Ladies and Gentlemen thank! you have a customer for life. I will be telling my family, friends and others about you.”

    Michael James B.

  • In short, they are worth what you pay! Very professional and they know what they are doing.

    “I called Gibson's because our washer and kitchen sink started backing up. I knew it had something to do with the main lines under the house, but I wasn't sure what it was. Josh from Gibson's arrived on time and went right to work. after a good examination, he explained that the lines under the house were plugged and that the original plumbing was done incorrectly. He offered several options for repair and financing, explaining everything very clearly. The repair was well done and everything works wonderful now. Josh was very polite and very professional. He cleaned up after he was finished, you could barely tell he was there. They also come well prepared with just about everything they need In short, they are worth what you pay! Very professional and they know what they are doing.They make sure that you are informed so you can make the right decision. You can't go wrong with Gibson's.”

    Shawn B.

  • Very knowledgeable and worked all day without any breaks.

    “Very professional and friendly team. Chris and Brendan were very knowledgeable and worked all day without any breaks. I called Gibson's on a Tuesday and they replaced my furnace and installed new air-conditioning the very next day, in frigid conditions, wow! I would recommend this company and Chris and Brendan to anyone looking for furnace or air-conditioning work.”

    Gary B.

  • I chose Gibson's because I was satisfied with an earlier furnace replacement.

    “We had water backing up in the basement. Josh ran a camera into the line and showed me the roots blocking it. He gave me options and fully explained the advantages of each. We chose the Jet option, with which I am very satisfied. Josh then showed me the results on the camera. Response was very quick. It took a while to get the specialized equipment there because it was on another job, but Josh kept me informed. I am very impressed. I chose Gibson's because I was satisfied with an earlier furnace replacement. I chose them then because of a neighbor's recommendation. I highly recommend this company.”

    Gary H.

  • My husband and I enjoyed talking with them both and the work was done within the time we were told.

    “Being without an AC during the 90-degree weather we had was nothing we hope to do again. Found out our AC and furnace were both 19 years old. So rather than take the chance of the furnace quitting in October decided to replace both. Chris and Andy came in and replaced both along with putting in the needed piping needed to add air and heat to our back pouch. Both Chris and Andy worked away with no problems, my husband and I enjoyed talking with them both and the work was done within the time we were told. It is so nice to sit in our home now and be cool and relaxed. Thanks to Chris and Andy for that.”

    Shirley Johnson L.

  • Every technician I've had out over the years has gone above and beyond to do a good job.

    Read Teresa B.'s review of Gibson's Heating & Plumbing on Yelp

    Teresa B.

  • AAA+ customer service

    “Always Excellent and Professional Service 24/7!! Called them 7 am on a Sunday morning and came right out and serviced our furnace!! Kind and family oriented customer service and always very knowledgeable and with a smile!~ AAA+ customer service....the only ones who would answer my call and service us on weekends, and even holidays when needed!!”

    Marie Artz-Z.

  • He was very knowledgeable and professional.

    “I want to thank Tyler S. for the wonderful work he did on installing my new furnace. He was so informative and helpful in showing me how to operate it. He was very knowledgeable and professional. I thoroughly enjoyed talking to him. Thank you, Tyler, for a job very well done!!”

    Pam P.

  • I recommend this company because they treat you like family!

    “Today I had my air ducts cleaned and sanitized by Gibson's Heating and Plumbing. It's Spring Break so I had all of my kids home. Thomas and Tyler did a wonderful job working around my very curious and very loud children. Thomas and Tyler were both professional, Swift, Thorough, and Patient. They explained everything before doing it, made sure to use the best doorway to minimalize heat loss while doing their job. We also use Gibson's for our heating and air conditioning needs as well. Their service tech Bob does a great job every time. He too is professional, swift, thorough, and patient. I recommend this company because they treat you like family!”

    Ingrid Tippmann N.

  • Thank you Jason L. for an awesome job!

    “Gibsons is very thorough. Jason was very polite and professional. he explained everything in detail to me. I would very definitely recommend them to my friends and family. Thank you Jason L for an awesome job”

    Barb C.

  • We will be calling Gibsons back to open our cottage come spring. Happy customer.

    “Called Gibsons to close up my cottage for the winter. Josh arrived on time was very curious and answered all questions in a way the common person could understand. He was very thorough in doing everything. We will be calling Gibsons back to open our cottage come spring. Happy customer”

    George J

  • Chris and Andy were professional, personable and everything was done at the highest level of quality and precision.

    “Our experience with Gibson's has been exceptional. From service tech Jason sales rep Dana and installers Chris and Andy all very professional. We have to trust that the equipment is high quality. The installation, however, was extraordinary. Chris and Andy were professional, personable and everything was done at the highest level of quality and precision. This is a great team!!! Mark Gibson needs to be proud of this team. We look forward to enjoying the new equipment and doing future business with Gibson's Heating and Plumbing.”

    Tom H.

  • I loved the fact that they can out the same day.

    “I loved the fact that they can out the same day. I have 5 kids living here and can't be without heat”

    Rebecca H.

  • We are very pleased with the service we have received from Gibson's and wholeheartedly recommend them!!

    “We are new to Northeast Indiana, bought a lake house which we moved into the first of December only to find issues with the furnace. We called Gibson's who responded immediately, two separate times, leading us to replace the furnace. They were friendly, efficient and very professional. So natural when we needed a leak in the basement fixed we called Gibson's. Again, the response was immediate and Josh who fixed the leak was awesome. He was so knowledgable and took the time to explain the problem and what he would do to fix it. He was friendly, courteous and very professional and completed the job in less time than quoted. We are very pleased with the service we have received from Gibson's and wholeheartedly recommend them!!”

    Rambi L.

  • Thank both of them for taking care of that sonic boom noise that we discovered.

    “Chris and Brendon were very courteous and professional in the work they performed replacing my geothermal furnace and water heater. Although I think Brendon should earn some extra hazard pay for squeezing into some very tight places during the installation. I also what to thank both of them for taking care of that sonic boom noise that we discovered.”

    Ryan G.

  • He explained each option, pros, cons and what would really be best for our house.

    “Thank you Dana for keeping our house warm. Our furnace from 1986 finally decided to retire. Dana came in full of energy, knowledge and information. He took his time to answer a full variety of questions with clear & logical language and then checked to make sure we understood what he explained. While we knew we needed a new furnace it did not feel like he was just trying to make a sale. He explained each option, pros, cons and what would really be best for our house. Thank you for your service.”

    Beth S.

  • Truly made a significant difference.

    “Eric R stopped by to review my concerns about even Heating throughout my home having just had Gibson's install a new furnace . It is amazing the difference after he adjusted my flow in each ceiling vent in my home . Truly made a significant difference. Thanks for your thorough work and explanation Eric.”

    Julie S.

  • He was very helpful and informative.

    “We are very happy with Jason as our technician. He was very helpful and informative.”

    Marilyn V.

  • Jason was professional, thorough and communicated well.

    Read Karan F.'s review of Gibson's Heating & Plumbing on Yelp

    Karan F.

  • We have had 3 other companies come to our home in the past, and suffice to say, they couldn't hold a candle to Gibson's!

    “Jason and Austin were awesome! Very polite, knowledgeable and answered all of our questions. We have had 3 other companies come to our home in the past, and suffice to say, they couldn't hold a candle to Gibson's!”

    DeniseJack S

  • Found the issue and repaired it and at a very reasonable price. He followed up a couple of weeks after to make sure that his work held up and it certainly did.

    “This is the second time I have needed Gibson's Heating and Plumbing. Both times, the techs were top notch. Bob was the service person who came out this last time in response to a water leak from my upstairs shower. He and his associate found the issue and repaired it and at a very reasonable price. He followed up a couple of weeks after to make sure that his work held up and it certainly did. The next time I have a plumbing issue, Gibson's will be who I call.”

    Jay W.

  • Gibson's are my new go-to guys from now on.

    Read Monica H.'s review of Gibson's Heating & Plumbing on Yelp

    Monica H.

  • I can't say enough on how professional Andy was doing the service. Gibson

    “My experience left me feeling rather complex. My Service pro Andy was well knowledgeable, full of lots of information. I had no Problem with Andy he is a great technician. My problem comes with the pricing point. $400 bucks to replace a $50+ dollar Run Capacitor in a A/C unit, that probably took him 10 mins to change. Felt me feeling ripped off. Granted he checked the system fully an everything else was up to par he was here for 2+ hours. I'm a pretty handy person I should of looked at the unit more closely first before calling a service pro that part was completely my fault. There was a $79 flat service charge to tell me what was wrong.(Should of paid then an bought the part myself. I would of felt more comfortable with a $270-$280 pricing point).Lesson learned. I can say from my first experience with Gibson they may be on the high side as far as repairs go. I can't say enough on how professional Andy was doing the service. Gibson should be proud to have such a Service pro.”

    Andrew Dean S.

  • He was helpful, answered all my questions, and made some suggestions that would definitely save me money. A great experience.

    “I just had to have a new geothermal unit installed and I had called Gibson's and another company for a quote. David from Gibson's came to my home the very next day, and boy, did he come prepared! He was helpful, answered all my questions, and made some suggestions that would definitely save me money. A great experience. Then, I had Chris and Andy come to my home to install the geothermal unit and a new compatible water heater. These guys are great! I can't say enough about how friendly, helpful, knowledgeable, and quick they were with the installations. They cleaned everything up around the old units (yuck), hauled everything away, and left the area in much better shape than it had been. I've used another company in the past, but Gibson's are my new go-to guys from now on. David, Chris and Andy, you guys are awesome!! This is a great company and I highly recommend them.”

    Monica H.

  • Especially pleased with Chris who went above and beyond to make sure everything was in proper order.

    “Very professional, knowledgeable and personable guys. We are beyond happy with the work they did in our home. Especially pleased with Chris who went above and beyond to make sure everything was in proper order. We would recommend this team to anyone needing furnace work.”

    Jeremiah G.

  • Great service and highly recommended!

    “Called around to get someone to service my furnace and Gibsons was the only one available to do it that day! Josh was there within a few hours of me calling. Great service and highly recommended!”

    Nikki S.

  • You could not find a more cordial person to deal with. He answered all our concerns.

    “Jake is Service Pro with Gibson's Heating & Plumbing, Inc., Waterloo, IN. You could not find a more cordial person to deal with. He answered all our concerns. With his help we scheduled a meeting the next day for the company to install new American Standard furnace and air conditioner Gibson's employee's installed in three days, They had everything done in one day,”

    Roberta B.

  • Very satisfied.

    “Tyler and Paul were very professional and did a thorough job on our furnace. Very polite, explained the new furnace and thermostat in detail. Very satisfied. I would highly recommend Gibson's for all your heating and plumbing needs.”

    Betty J.

  • They informed me of what they were doing. Explained everything before they left.

    “Shane and Austin were friendly. They informed me of what they were doing. Explained everything before they left.”

    Samantha V.

  • This company is the only one we turn to for heating/ac/plumbing issues! Thanks guys!!!!

    “Shane and Paul were awesome! Both very professional and polite. Explained everything they needed to do and then showed me everything they did! They answered all of my questions and they left everything as neat as it was when they arrived! Both were personable and easy to communicate with. This company is the only one we turn to for heating/ac/plumbing issues! Thanks guys!!!!”

    Kelli Martin A.

  • Installed the electrical connections in a very safe manner in a location that won't cause issues in the future.

    “Very professional and friendly. Very thorough with the furnace and hot water tank installation. Installed the electrical connections in a very safe manner in a location that won't cause issues in the future. Even fixed a fuse box which could not shut properly. Sorry, it was hot in a small space but made the effort to make sure the job was done right. Also, took the time to show me how the furnace and wi-fi thermostat worked. (Sean and Paul were the installers). Highly recommend them.”

    Paul M.

  • Gibson staff is great, from the girls scheduling appointments, to the service guys and sales.

    “Thank you, Andy, for helping figure out my air conditioning problem. You were very professional, courteous, and informative. Thank you for setting me up with David who arrived tonight to help me figure out the best option for my budget, and my long-term air conditioning needs. Gibson staff is great, from the girls scheduling appointments, to the service guys and sales. A big Thank you!!”

    DeAnna Allen-B.

  • I really appreciate him coming out on a Sunday to make sure we would have AC when it got hotter over the holiday weekend.

    “We called on a Sunday morning (July 3rd) as we had water dripping thru the ceiling from our air handler in the attic. Andy called, explained the charges for weekend work, and when we told him we were okay with that he was here in less than an hour. He checked the entire system to make try and find the problem. Everything checked out fine. He noticed the condensate drain line was plugged and not draining properly. He cleared the blockage, put some chlorine bleach down the drain to kill whatever was growling in there and everything has been great since then. I really appreciate him coming out on a Sunday to make sure we would have AC when it got hotter over the holiday weekend. He was very professional and courteous. I would recommend Gibson's for any heating and plumbing work.”

    David B.

  • They're like the handy brother I never had!

    “I'm so glad a friend recommended Gibson's to me. Their courteous and professional technicians are amazing, and I trust them fully. They're like the handy brother I never had! Thank you to the entire Gibson team but especially to Jake, Tom and Jason.”

    Teresa K.

  • He offered me a service plan to start paying for next years appointment at a low rate, which I accepted.

    “Professional and prompt service. Explained what he was doing and why. At the end of the visit he was really good at making sure I understood the age of my furnace and the potential issues. He offered me a service plan to start paying for next years appointment at a low rate, which I accepted. I will continue to choose Gibson's Heating and Plumbing for future needs.”

    Tamera S.

  • They did an excellent job of keeping us informed and were very professional.

    “At 5pm on Monday our toilet started backing up. Not knowing who to call, we looked in the phone book and saw the Gibson's ad and called them. It is an hour drive from their office to where we live, but Kevin showed up at 7pm. He used the camera in the drain to see what the problem was. We had him try the sewer machine with the spade tool to see if that would free it up, but that did not work. The other option was the jet machine but he would have to come back the next day with that. We were quoted the price for all of the above work and also what it would cost for the jet machine. The next day Gibson's called at 8:30am to let us know they would be here sometime in the afternoon. Kevin arrived a 2pm and they had it all done by 4pm. They did an excellent job of keeping us informed and were very professional. We would definitely call them again if we have any plumbing needs in the future.”

    Elaine Loos L.

  • We are so pleased!

    “We are so pleased with your company. We ordered a new furnace but had an emergency basement problem. This company was patient with us and about 4 months later, we gave a call and that week we got our new furnace! Eric was out today and checked everything out and went extra steps and cleaned the bottom of the furnace of dirt that a flooded basement floor had caused. I got that problem taken care of in time to cause no damage. I was a lucky camper that day. I do not know how much fuel we have saved with our new furnace this year but my electric bill is averaging $25 to $30.00 per month lower! We are so pleased!”

    Jerry M.